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What is the Returns Policy For Hansel And Gretal?

We offer a hassle free returns policy if for any reason you change your mind with any item (including sale items, but excluding personalised items). We’re happy to refund your purchase within 10 days (from date of arrival) subject to our terms and conditions.

Refund Policy:
• Any item(s) can be returned for a refund, if it qualifies under the following terms
• You must return your purchase within 10 days of delivery. The item(s) must be unworn and in unsoiled condition, complete with all attached tags, the original packaging and the receipt.
• Please also note that for Hygiene reasons we are unable to refund Underwear and hosiery or any goods that have been damaged while being worn or washed.
• Returned goods should be sent by recorded delivery as we are not liable for items lost in the post. Postage incurred when ordering or returning goods are not refundable.
• Please do not return any goods for a Refund or Exchange unless you qualify under all the above terms and conditions, as we will be unable to process the refund.
• This does not affect your statuatory rights.

What you need to do:
• Fill in the returns form that is enclosed with your order
• The original receipt should be enclosed with your order
• Use the returns address label on the bottom of your invoice, just add stamps
• Mark the returns label as "refund' or "exchange" by crossing out the one that doesn't apply. This will mean your return is dealt with quickly

What happens next?
• Within 5 business days of receiving your returned item, we will send you an email to confirm that your card has been refunded (or exchanged).
• The details of this will also be posted to your account
• If you have paid by Credit/Debit card at the time order, a card refund will automatically be generated back onto your card as soon as the returned item is received. Please allow up to 10 working days for the refund to show on your card.

What if I'm exchanging an item, when will I receive it?
If you wish to exchange an item, we suggest you place another order online and we will refund your item when it arrives back with us.

Returns Address

Hansel and Gretal
Unit 4 Marsden House
Marsden Road
Bolton
BL1 2AY
Telephone: +44 (0)1204 373888



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