Delivery
We will usually deliver items within 5 working days as soon as payment is received. Any items are out of stock they will be normally delivered within 7 - 10 days working days. We will advise by email once your order has been dispatched. However, we will not despatch your order until all items are ready for delivery.

Damaged Goods
If goods are damaged upon arrival then return with proof of purchase and we will refund you, however some items do come with pre-stressed or worn designs, most of these will be shown on the item description.

Exchange/Cancellation Policy
You can cancel your order within 5 days of delivery.

Any item(s) can be returned for a exchange, if it qualifies under the following terms:

The item(s) must be unworn and in unsoiled condition, complete with all attached tags, the original packaging and the receipt.
Please also note that for Hygiene reasons we are unable exchange underwear and hosiery or any goods that have been damaged while being worn or washed.
Returned goods should be sent by recorded delivery as we are not liable for items lost in the post. Postage paid for returning goods for exchange are not refundable.

You will have to pay for postage to return the item to us but we will not charge any extra to return the exchanged item to you.

Refund Policy
Any item(s) can be returned for a refund, if it qualifies under the following terms:
You must return your purchase within 5 days of delivery. The item(s) must be unworn and in unsoiled condition, complete with all attached tags, the original packaging and the receipt.
Please also note that for Hygiene reasons we are unable to refund Underwear and hosiery or any goods that have been damaged while being worn or washed.
Returned goods should be sent by recorded delivery as we are not liable for items lost in the post. Postage incurred when ordering or returning goods are not refundable.
Please do not return any goods for a Refund or Exchange unless you qualify under all the above terms and conditions, as we will be unable to process the refund.

All refunds will be returned within 5 working days.
Please note that when you place your order you are accepting the above refund policy

Complaints
Should you have any reason to complain about our service, we will aim to deal with matters effectively, fairly and in full confidence. We will acknowledge complaints within 5 working days and we will give you a timescale for resolving the matter. You will be kept informed at all times.

Security Statement
This website takes every precaution to protect the information of our users'. When you submit sensitive information via the website, it is protected both on-line and off-line. When our order form asks users to enter sensitive information (such as a credit card number), that information is encrypted and protected with the best encryption technologies in the industry.

We have also implemented technology and security policies, rules and measures, to protect the personal data that we have under our control from: unauthorized access, improper use, alteration, unlawful or accidental destruction, accidental loss. All our employees who have access to your personal data and are associated with the processing of that data are obliged to respect the confidentiality of your information.

To protect your privacy and security, we also take reasonable steps to verify your identity before granting you access, or enabling you to make corrections to your personal details.

Ownership of rights
All rights, including copyright, in this website are owned by or licensed to Hansel and Gretal. Any use of this website or its contents, including copying or storing it in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Hansel and Gretal. You may not modify, distribute or re-post anything on this website for any purpose.

Accuracy of content
Hansel and Gretal has taken every care in the preparation of the content of this website. While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of VAT. We have made every effort to display as accurately as possible the colours of our products that appear on the website and we have included in the description the precise colour of the garments. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. To the extent permitted by applicable law, Hansel and Gretal disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. Hansel and Gretal shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

Damage to your computer
Hansel and Gretal makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Hansel and Gretal shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.